Shipping policy

 

🚚 Shipping Policy – Biokos Australia

Effective Date: 20 April 2026

Welcome to Biokos Australia. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding delivery times, shipping options, and important details about your order.

📍 1. Shipping Destinations

We currently ship:

  • Australia-wide
  • Internationally

International shipping rates are calculated at checkout based on your location and selected shipping method.

⏱ 2. Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed
  • Processing times may be longer during peak periods, promotions, or holidays

Orders are not processed on weekends or public holidays.

📦 3. Shipping Methods & Delivery Times

Standard Shipping (Australia)

  • Estimated delivery: 3–10 business days
  • Cost: Calculated at checkout based on order size and weight

Express Shipping (Australia)

  • Estimated delivery: 3–5 business days
  • Cost: Calculated at checkout

International Shipping

  • Multiple options available (Standard & Express)
  • Delivery times vary depending on destination
  • Full cost and delivery estimates are shown at checkout

🔍 4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this to monitor your delivery in real time.

🚪 5. Delivery Process

Our shipping partners will deliver your order to the address provided at checkout.

If you are unavailable at the time of delivery:

  • A card may be left with instructions
  • You may need to arrange redelivery or collection

✏️ 6. Order Modifications

If you need to make changes to your order:

  • Contact us as soon as possible

While we will try to assist, we cannot guarantee changes once your order has been processed or shipped.

⚠️ 7. Shipping Delays

While we aim to meet delivery timeframes, delays may occur due to:

  • Courier disruptions
  • Weather conditions
  • High shipping volumes

These delays are outside of our control, and we appreciate your patience.

📦 8. Damaged or Incorrect Orders

If your order arrives:

  • Damaged, or
  • Incorrect

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the issue

We will resolve the matter as quickly as possible.

🔁 9. Return to Sender

If your order is returned to us due to:

  • Incorrect address details
  • Failure to collect the parcel

A re-shipping fee may apply.

Please ensure all delivery information is accurate at checkout.

📞 10. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: inquiry@biokosaustralia.com
📱 Phone: 0420 458 393

💬 Important Note

This Shipping Policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes or limits those rights.